If you are a driver crossing into Norway through Svinesund customs office or Ørje customs office, Digitoll changes what you need to do at the border. The main goal is simple: follow the routing signal shown for your vehicle and only stop when you are told to do so.
This guide explains what drivers should do before arrival, at the customs office, and after the vehicle is cleared.
[Image placeholder: A truck approaching a customs portal at Svinesund or Ørje with a signal board showing the registration number and a red or green routing signal.]
Before you arrive#
Before reaching the border crossing, make sure:
- the vehicle’s license plates are clean
- the registration number can be read clearly by camera
This matters because the system reads the license plates automatically when the vehicle approaches the customs office.
What happens on arrival#
At Svinesund customs office and Ørje customs office, the driver must keep a low speed through the customs area.
The signal board displays:
- your vehicle’s registration number
- a green or red routing signal
The signal shown for your vehicle tells you what to do next.
Green routing#
If the signal board shows your registration number together with a green signal, you should:
- drive through the customs office without stopping
This means the transport can continue through the crossing without manual handling at that point.
Red routing#
If the signal board shows your registration number together with a red signal, you should:
- stop the vehicle in the red zone
- take a ticket
- contact the expedition
- show approved identification
- enter your registration number
Approved identification:
- Norwegian drivers: driver’s license
- foreign drivers: passport
When you must go to the expedition#
Drivers should only enter the expedition office in specific situations. This applies when:
- the signal board gives red routing
- you do not see the registration number or routing for your transport
- you are directed to manual processing
- information about the goods or transport needs to be corrected
- you or your passengers are carrying private goods above the legal quota
If none of these situations apply and you have green routing, the driver should continue without stopping.
What happens when you leave the customs office#
When the vehicle exits the customs office:
- the license plates are read again by camera
- the exit time is registered
- the goods are automatically released for the customs procedure under which they were declared
This is why correct transport and customs information must already be in place before arrival.
Why clean license plates and correct routing matter#
The driver-facing process at Svinesund and Ørje is designed to be quick, but it depends on correct identification of the vehicle. If the registration number is not read properly, or if the transport needs manual handling, the driver may need to stop and contact the expedition.
For that reason, clean plates and careful observation of the signal board are part of the practical Digitoll routine.
Driver checklist for Svinesund and Ørje#
Before crossing:
- clean the vehicle’s license plates
- be ready to identify the vehicle’s routing signal
- keep speed low when entering the customs office
If you get green routing:
- continue through without stopping
If you get red routing:
- stop in the red zone
- take a ticket
- go to the expedition
- show the required ID
- enter the registration number
Summary#
For drivers using Digitoll at Svinesund customs office or Ørje customs office, the process is straightforward. Keep the license plates clean, watch for your registration number on the signal board, and follow the routing shown. Green means continue. Red means stop, report to the expedition, and complete manual handling before entering Norway.
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